QUESTIONS? WE'VE GOT YOU.

MATAI is based in Sydney, Australia. Stocked products are packed and dispatched from Sydney.
Delivery times depend on your location and shipping service selected at checkout.
Yes. Available international shipping options and costs appear at checkout.
Yes. Free standard shipping Australia-wide on orders $300+.
Not always. Made-to-order merchandise may be produced and delivered separately from stocked MATAI products.

MATAI watches include a 2-year limited warranty against eligible manufacturing defects.
This depends on the collection. MATAI has produced quartz, chronograph and automatic watches.
Regular cleaning, careful storage and avoiding unnecessary exposure to chemicals, impacts and extreme conditions will help maintain your watch.
Yes. Many MATAI bracelets can be resized by removing or adding links. We recommend a watchmaker or jeweller if required.
Visit our Watch Guide for movements, care, sizing, water resistance, batteries and servicing.

Eligible items can be returned within 30 days subject to our Returns Policy.
Contact us with your order details and photos where relevant and we'll help resolve the issue.
Email info@mataiwatches.com or visit our Contact page.

MATAI was built around identity, purpose and legacy, representing the Pacific through watches, storytelling, culture and community.
Yes. MATAI is proudly Pacific owned and operated from Sydney, Australia.
Giving back has been part of MATAI from the beginning. We believe what we build should create opportunities beyond ourselves.
Visit Our Story or explore the MATAI Universe.