Warranty

Warranty

Warranty Statement for MATAI Watches

At MATAI, we are dedicated to providing high-quality timepieces across our collections. We believe in the craftsmanship and precision of our watches, and to demonstrate our commitment to your satisfaction, we offer the following warranty in accordance with Australian Consumer Law.

Warranty Coverage

EXODUS Collection

MATAI's EXODUS Collection watches are covered by a limited warranty against defects in materials and workmanship for a period of 2 years from the original date of purchase. This warranty is valid for the original purchaser only and is not transferable.

Genesis & Manea G4 | Automatic Collection

MATAI's Genesis and Manea G4 Automatic Collection watches are covered by a limited warranty against defects in materials and workmanship for a period of 2 years from the original date of purchase. This warranty is valid for the original purchaser only and is not transferable.

Iva Masina Collection

MATAI's Iva Masina Collection watches are covered by a limited warranty against defects in materials and workmanship for a period of 2 years from the original date of purchase. This warranty is valid for the original purchaser only and is not transferable.

Genesis & Manea A | G3 Collection

MATAI's Genesis and Manea A | G3 Collection watches are covered by a limited warranty against defects in materials and workmanship for a period of 1 year from the original date of purchase. This warranty is valid for the original purchaser only and is not transferable.

What We Protect Against

Our warranty covers the following issues where they are confirmed to be manufacturing defects:

  • Manufacturing defects in materials or workmanship

  • Defective movement or watch components

  • Water resistance issues resulting from a manufacturing defect

  • Issues with the watch's functionality

  • Loose or damaged watch crown or stem resulting from a manufacturing defect

What We Don't Cover

Our limited warranty does not cover damage or defects caused by:

  • Accidents, misuse, abuse or neglect

  • Normal wear and tear, including scratches, scuffs and fading of the watch case or bracelet

  • Water damage resulting from use beyond the stated water-resistance limits

  • Loss or theft of the watch

  • Alterations or repairs attempted by unauthorised parties

  • Damage caused by exposure to extreme temperatures, magnetic fields or prolonged sunlight

  • Damage caused by improper handling or use

How to Make a Warranty Claim

To initiate a warranty claim, please contact our customer service team at info@mataiwatches.com and provide:

  • Proof of purchase

  • A description of the issue

  • Clear images or video showing the problem, where possible

We will assess the claim and determine the appropriate solution.

MATAI may require the watch to be returned for inspection before confirming whether the issue is covered under the warranty.

Please do not send a watch back without first contacting our customer service team and receiving return instructions.

Warranty Repairs and Replacements

Where a manufacturing defect covered by this warranty is confirmed, MATAI may, at our discretion and subject to applicable law:

  • Repair the watch

  • Replace the watch with the same model

  • Replace the watch with the closest available equivalent where the original model is no longer available

MATAI reserves the right to discontinue or modify watch models, which may affect the availability of replacement models or components.

Australian Consumer Law

MATAI's limited warranty is provided in addition to your statutory rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement or refund where a product has a major failure. You may also be entitled to have a product repaired or replaced where it fails to meet the consumer guarantees and the failure does not amount to a major failure.

Nothing in this warranty is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law.

Warranty Statement for MATAI Eyewear

At MATAI, we stand behind the quality and craftsmanship of our sunglasses. We are committed to ensuring that your eyewear provides you with the best possible protection and style.

Limited Warranty Coverage

MATAI Sunglasses are covered by a limited warranty against defects in materials and workmanship for a period of 1 year from the original date of purchase.

This warranty is valid for the original purchaser only and is not transferable.

During the warranty period, MATAI may repair or replace, at our discretion and subject to applicable law, sunglasses that are confirmed to have a manufacturing defect in materials or workmanship.

This may include defects affecting the frame, hinges or lenses.

What We Protect Against

Our warranty covers:

  • Manufacturing defects in materials or workmanship

  • Defective frames or hinges

  • Delamination or separation of lens layers

  • Lens peeling or distortion resulting from a manufacturing defect

  • Bubbles, warping or other lens abnormalities resulting from a manufacturing defect

What We Don't Cover

Our warranty does not cover damage or defects caused by:

  • Accidents, misuse, abuse or neglect

  • Scratched lenses resulting from normal use

  • Normal wear and tear

  • Loss or theft of sunglasses

  • Alterations or repairs attempted by unauthorised parties

  • Damage caused by exposure to extreme temperatures or prolonged sunlight

  • Damage caused by improper handling or use

How to Make a Warranty Claim

To initiate a warranty claim, please contact our customer service team at info@mataiwatches.com and provide:

  • Proof of purchase

  • A description of the issue

  • Clear images or video showing the problem, where possible

We will assess the claim and determine the appropriate solution.

MATAI may require the sunglasses to be returned for inspection before confirming whether the issue is covered under the warranty.

Please do not send sunglasses back without first contacting our customer service team and receiving return instructions.

Warranty Repairs and Replacements

Where a manufacturing defect covered by this warranty is confirmed, MATAI may, at our discretion and subject to applicable law:

  • Repair the sunglasses

  • Replace the sunglasses with the same model

  • Replace the sunglasses with the closest available equivalent where the original model is no longer available

MATAI reserves the right to discontinue or modify sunglasses models, which may affect the availability of replacement products or components.

Australian Consumer Law

MATAI's limited warranty is provided in addition to your statutory rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this warranty is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded.

Contact

If you have any questions about this warranty or require assistance with a warranty claim, please contact:

MATAI Watches
MATAI Arts and Innovation Pty Ltd
ABN: 95 648 892 915

Email: info@mataiwatches.com
Phone: 0468 551 339
Address: 30 Grose Avenue, North St Marys NSW 2760, Australia
Website: mataiwatches.com