Every MATAI timepiece is made to be worn, lived in and carried with you.
We stand behind the quality of our watches. MATAI watches are covered by a 2-Year Limited Warranty from the original date of purchase, giving you confidence that if something isn't right due to a manufacturing fault, we're here to help.
2-Year Limited Warranty
The MATAI 2-Year Limited Warranty applies to our watch collections, including:
EXODUS • Genesis • Manea • Iva Masina
The warranty covers manufacturing defects affecting the normal operation of the watch during the warranty period.
Where a valid warranty claim is confirmed, MATAI may repair the watch, replace the affected component, or provide a suitable replacement at our discretion, subject to applicable consumer law.
What's covered?
Our limited warranty generally covers manufacturing defects relating to the watch's movement and other components where the issue is determined to have resulted from a manufacturing fault.
If you're unsure whether an issue with your watch is covered, contact us. We'd rather take a look than have you wondering.
What's not covered?
The warranty does not generally cover damage or deterioration caused by normal wear and tear, accidental damage, misuse or improper care.
This includes scratches, dents, broken or damaged glass caused by impact, cosmetic wear, discolouration, damage to straps or bracelets from use, loss or theft, unauthorised repairs or modifications, and damage caused by using the watch outside its stated water-resistance limitations.
Battery depletion resulting from normal use is also considered routine maintenance rather than a manufacturing defect.
Water resistance
Water resistance does not mean that a watch is waterproof in every situation.
The water-resistance rating of your specific MATAI watch should always be followed. Avoid operating pushers or the crown while the watch is submerged, and make sure the crown is properly secured before exposure to water where applicable.
Water resistance can also reduce over time as seals and components naturally age.
Making a warranty claim
If you believe there is a manufacturing issue with your MATAI watch, contact us at info@mataiwatches.com.
Please include your order number or proof of purchase, a description of the issue, and clear photographs or video where helpful.
We'll review the information and let you know the next steps. In some cases, we may need the watch returned to us for inspection before confirming whether the issue is covered under warranty.
Repairs & servicing
Not every issue means the watch needs to be replaced.
Depending on the problem, we may be able to repair or replace individual components and return your watch to you.
Damage or servicing that falls outside the warranty may still be repairable. Contact us and we'll let you know what options may be available.
Australian Consumer Law
Our warranty is provided in addition to any rights and remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Need help with your MATAI?
If something doesn't seem right with your watch, get in touch with us.
Email: info@mataiwatches.com
Website: mataiwatches.com
Please include your order number whenever possible so we can assist you faster.
MATAI
The Watch of the Pacific.
Email: info@mataiwatches.com
Website: mataiwatches.com