Terms of Service

Last Updated: 1 September 2026

Welcome to MATAI Watches, available at matai.com.au.

This website and online store are operated by MATAI Arts and Innovation Pty Ltd. Throughout this website, the terms “MATAI,” “we,” “us,” and “our” refer to MATAI Arts and Innovation Pty Ltd.

By accessing or using this website, purchasing our products, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all visitors, customers, account holders and other users of the website.

For questions or enquiries, please contact us using the details provided at the end of these Terms.

SECTION 1: ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a contract in your jurisdiction or that you are using the website with the involvement and consent of a parent or legal guardian where required.

You agree not to use MATAI products, services or this website for any unlawful purpose or in a way that breaches applicable laws or regulations.

You must not use the website to:

• Engage in unlawful activity
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Misuse our products or services
• Infringe the intellectual property rights of MATAI or another party
• Submit fraudulent or misleading information

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached or where necessary to protect our business, customers or website.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse or cancel an order where permitted by law, including where we reasonably suspect fraud, unauthorised activity, pricing errors, stock errors or other misuse of our website.

You agree not to reproduce, copy, sell, resell or exploit any portion of our website, products, content or services without our prior written permission.

Information submitted through our website may be transmitted through third-party networks and systems required to process orders and provide our services.

Payment information is processed through secure payment providers. MATAI does not ordinarily store complete payment card details.

SECTION 3: ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, information may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions or other information.

We reserve the right to correct errors and update information when identified.

Nothing in these Terms limits any rights you may have under Australian Consumer Law.

SECTION 4: PRODUCTS, PRICING AND AVAILABILITY

We make reasonable efforts to accurately display our products, including colours, materials, dimensions and images.

Actual colours may vary depending on your device, screen or display settings.

Products may be available in limited quantities and may sell out without notice.

Prices, product availability and product specifications may change from time to time.

We reserve the right to discontinue products or modify product specifications where appropriate.

If a significant error affects an order, including an incorrect price or product availability, we may contact you before fulfilling the order.

If an order cannot reasonably be fulfilled, we may cancel the affected order and provide an appropriate refund.

SECTION 5: ORDERS AND PURCHASES

When you place an order with MATAI, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that MATAI has accepted the order.

We reserve the right to decline or cancel an order where permitted by law.

This may include circumstances involving:

• Incorrect pricing
• Incorrect product information
• Stock availability issues
• Suspected fraud
• Unauthorised transactions
• Orders placed for resale where restricted
• Technical or system errors

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled order.

SECTION 6: BILLING AND ACCOUNT INFORMATION

You agree to provide accurate and complete information when placing an order or creating an account.

You are responsible for ensuring that your:

• Name
• Email address
• Phone number
• Billing information
• Shipping address
• Payment information

are accurate and up to date.

MATAI is not responsible for delays or delivery issues caused by incorrect information supplied by the customer.

We reserve the right to limit or cancel orders where we reasonably believe an order has been placed for fraudulent purposes, unauthorised resale or other activity that may harm MATAI or its customers.

SECTION 7: SHIPPING AND DELIVERY

MATAI will arrange delivery using the shipping method selected at checkout or another appropriate delivery method.

Estimated delivery timeframes are provided as estimates only and may vary due to circumstances outside our reasonable control.

This may include:

• Courier delays
• Postal delays
• Customs processing
• Weather events
• Natural disasters
• Industrial action
• Incorrect delivery information
• Other circumstances outside MATAI's control

Customers are responsible for providing an accurate delivery address.

For international orders, customers may be responsible for customs duties, taxes, import charges or other fees imposed by the destination country.

SECTION 8: RETURNS, EXCHANGES AND WARRANTY

Returns, exchanges and warranty claims are handled in accordance with our Returns, Exchanges & Warranty Policy.

Our Returns, Exchanges & Warranty Policy forms part of these Terms of Service.

Nothing in our returns, exchange or warranty policies excludes, restricts or modifies rights that cannot legally be excluded under Australian Consumer Law.

SECTION 9: AUSTRALIAN CONSUMER LAW

MATAI acknowledges and respects the rights and guarantees provided to customers under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These consumer guarantees operate independently of any voluntary warranty offered by MATAI.

Nothing contained in these Terms is intended to remove, restrict or replace any rights or remedies available to you under Australian Consumer Law.

SECTION 10: THIRD-PARTY SERVICES

MATAI may use third-party providers to operate parts of our website and business.

This may include providers involved in:

• Payment processing
• Website hosting
• Ecommerce functionality
• Shipping
• Analytics
• Marketing
• Email and SMS communications
• Customer support
• Fraud prevention

Third-party services may have their own terms and privacy policies.

MATAI is not responsible for services provided independently by third parties, except where required by law.

SECTION 11: THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

MATAI does not control third-party websites and is not responsible for their content, privacy practices, security or availability.

Your use of third-party websites is subject to the terms and policies of those websites.

SECTION 12: USER COMMENTS AND CONTENT

If you submit reviews, comments, photographs, videos, testimonials or other content to MATAI, you confirm that:

• You have the right to submit the content.
• The content does not infringe another person's intellectual property or other rights.
• The content is not unlawful, defamatory, threatening, abusive or misleading.
• The content does not contain malicious software or harmful code.

By voluntarily submitting content to MATAI, you grant MATAI a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and distribute that content for legitimate business, marketing and promotional purposes.

We may remove or refuse to publish content that we reasonably consider inappropriate or inconsistent with these Terms.

SECTION 13: INTELLECTUAL PROPERTY

All content on the MATAI website, unless otherwise stated, is owned by or licensed to MATAI.

This includes:

• MATAI branding
• Logos
• Product names
• Product designs
• Photographs
• Videos
• Graphics
• Written content
• Website design
• Marketing materials
• Other original content

You must not reproduce, modify, distribute, copy, publish, sell or commercially exploit MATAI intellectual property without our prior written permission.

MATAI and associated brand names, logos and designs may be protected by intellectual property rights.

SECTION 14: PROHIBITED USES

You must not use this website or its content to:

• Break the law
• Commit or facilitate fraud
• Attempt to gain unauthorised access to our systems
• Introduce viruses or malicious code
• Collect personal information about other users without permission
• Engage in spam, phishing or other harmful activity
• Harass, abuse or threaten others
• Impersonate MATAI or another person
• Interfere with the security or operation of the website
• Copy or reproduce MATAI content for commercial purposes without permission
• Use automated systems to scrape or collect website content without our permission

MATAI reserves the right to restrict access where prohibited activity is identified.

SECTION 15: LIMITATION OF LIABILITY

To the maximum extent permitted by law, MATAI will not be responsible for losses arising from circumstances outside our reasonable control.

This may include interruptions to website access, third-party service failures, delivery delays, technical failures or other events outside our reasonable control.

However, nothing in these Terms excludes, restricts or modifies any liability or consumer guarantee that cannot legally be excluded under Australian law.

Where liability can legally be limited, MATAI's liability will be limited to the extent permitted by law.

SECTION 16: INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold MATAI Arts and Innovation Pty Ltd harmless from claims, losses, liabilities and reasonable costs arising from your:

• Breach of these Terms
• Unlawful use of our website or services
• Misuse of our website
• Infringement of another person's rights
• Fraudulent or unauthorised activity

This section does not apply to the extent that the loss was caused by MATAI's own unlawful conduct or negligence.

SECTION 17: TERMINATION

These Terms remain in effect unless terminated by you or MATAI.

We may restrict or terminate your access to the website where permitted by law, including where you breach these Terms or engage in activity that may harm MATAI, our customers or our systems.

Any provisions that by their nature should continue after termination will remain in effect.

SECTION 18: PRIVACY

Your use of the MATAI website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

SECTION 19: GOVERNING LAW

These Terms of Service are governed by the laws of New South Wales, Australia.

You agree that disputes arising in connection with these Terms will be subject to the applicable courts and laws of New South Wales, Australia, subject to any mandatory rights or protections available to you under applicable law.

SECTION 20: CHANGES TO THESE TERMS

MATAI may update these Terms of Service from time to time to reflect changes to our business, products, services or legal requirements.

The updated version will be published on this website with a revised "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 21: CONTACT INFORMATION

For questions about these Terms of Service, orders, products or our services, please contact:

MATAI Watches
MATAI Arts and Innovation Pty Ltd

ABN: 95 648 892 915

Email: mataitotheworld@gmail.com

Phone: 0468 551 339

Address: 30 Grose Avenue, North St Marys NSW 2760, Australia

Website: matai.com.au